Welcome back to another episode & another Massage Boss Story! In today’s episode, I’ll be sharing the first recording of the Massage Boss Story series. Originally, I wanted to talk to people who are just quietly running or managing their own businesses and doing it well. So today’s episode, I sat down with Julie Leppert, who’s actually not the owner, but she is someone who is acting as a manager or effectively running the day-to-day operations of the business. She’s been at the Z Salon & Spa in Louisville, Kentucky for eight years, where she’s helped build up this practice through a place where we had therapists kind of taking naps in the middle of the day, a place with no leadership in a place that people didn’t necessarily want to work and wasn’t really well known to a really commendable place that is known in the area. Enjoy listening to how she’s done the work to turn this practice around without being an owner, and practicing great management & operation skills.